Qualifications: Bachelors in Business Administration or Information Systems or equivalent experienceMinimum 2 years of experience as Data Custodian. Data Stewardship experience is preferred.Ability to work in a fast-paced team-oriented environment.Excellent organizational skills and detail oriented.Must have excellent written and verbal communication skills.Ability to meet aggressive deadlines.Excellent interpersonal skills.Demonstrate a high degree of accuracy and speed on 10 key/data entry skills on a computer keyboard.PC literate- Microsoft Office, Word and Excel, Oracle, Margo, and SQL applicationsDesire to provide exceptional customer service. Job Description:
Support the Essilor of America (EOA) corporate Data Governance Office (DGO) with new accounts setup, receivables systems for external/internal customers, and PCAT & LMS products mappings in TIBCO MDM. Also, manage customer's updates and pricing requests within the given SLA. This position maximizes Essilor's level of service through information, communication, and problem-solving while working closely and abiding by process rules set forth by the Data Governance Office, Tax, Credit & Collections and other departments.
New Account creations
Responsible for accurate and timely setup of account requestsData entry, which includes maintenance and update of customer information in TIBCO MDM.Master Data attributes validations, at the point of entry, including but not limited to EIN, Address, Phone, Price List, Buying Group, Sales Hierarchy.Proper hard copy application handling and scanning requiredProper filing of new account documentationMaintaining the New Account Log
Maintenance of customer accounts
- Approving and updating customer accounts per daily requests while adhering to documented departmental processes
o Addresses, EIN#, LEN, ASN, sales rep, ship method, payment method to name a few
- Rebate Program Maintenance; requires constant review
Customer Management Portal (CMP) through See4C Tool
Training and assistance on CMP to our customersMaintaining CMP user list with active/inactive user info Product Mappings: Responsible for accurate and timely LMS and PCAT product mappings to M'EYE SALES standardsData entry, which includes mappings of new PCAT and LMS product mappingsCommunicate with partner labs and various other departments regarding PCAT and LMS product codes and its mappings
General
Group box managementMaintain full knowledge of the organization to efficiently assist or direct customers to the appropriate area to meet their needsCommunicate with various departments regarding account information or status, policies or issuesAssist Data Stewards with special department projectsProper escalation of issues to management as they ariseFCC and Help Desk ticket issue resolutionCoordinate daily with Credit and Collections, AR, AP, FCC departmentCommunication to Management on account update related issues
Filing & scanning of customer applications