**Job Title:** Customer Support Representative - Remote Work
**Company:** San Miguel Corporation
**Location:** Cebu, Central Visayas, PH
**Job Type:** Part-time
**Seniority:** Entry Level
**Years of Experience:** 1
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**Company Overview:**
San Miguel Corporation is a leading company that pioneers change and sets industry benchmarks across various sectors. We seek passionate and resilient individuals to join our customer support team and contribute to our mission of providing exceptional service and solutions.
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**Job Summary:**
As a Customer Support Representative at San Miguel Corporation, you will be the first point of contact for our customers. You will be responsible for addressing customer inquiries, providing product support, and ensuring a high level of customer satisfaction. This is a remote part-time position ideal for individuals with a passion for helping others and a desire to grow in a dynamic environment.
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**Key Responsibilities:**
1. **Customer Interaction:**
- Respond promptly to customer inquiries via various channels, including email, chat, and phone.
- Provide accurate product information and guidance to assist customers with their needs.
- Resolve customer issues and complaints efficiently, ensuring a positive customer experience.
2. **Research and Troubleshooting:**
- Utilize research skills to investigate customer concerns and provide effective solutions.
- Collaborate with internal teams to resolve complex issues or escalate as necessary.
3. **Documentation:**
- Record and document customer interactions and feedback in the customer management system.
- Maintain an organized log of issues and resolutions for future reference.
4. **Customer Feedback:**
- Gather customer feedback and report recurring issues or trends to management.
- Contribute to continuous improvement efforts by suggesting enhancements to processes or product offerings.
5. **Knowledge Base Maintenance:**
- Assist in updating and maintaining the customer support knowledge base with accurate and useful information for both customers and team members.
6. **Team Collaboration:**
- Work closely with team members and departments to ensure a harmonious workflow.
- Participate in team meetings and training sessions to enhance product knowledge and customer service skills.
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**Requirements:**
**Education & Experience:**
- A minimum of 1 year of experience in a customer support role or similar position.
- High school diploma or equivalent; degree in a relevant field is a plus.
**Skills & Competencies:**
- **Soft Skills:**
- Excellent communication skills, both written and verbal, to effectively convey information and resolve inquiries.
- Strong research skills to identify solutions and provide comprehensive responses to customer questions.
- **Personality Traits:**
- Resilient attitude with the ability to remain calm and composed under pressure.
- Passionate about providing exceptional customer service and support.
**Technical Skills:**
- Proficient in MS Office Suite (Word, Excel, PowerPoint) and experience with customer management/CRM software.
- Ability to navigate online resources effectively for troubleshooting and information retrieval.
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**Benefits:**
- Paid overtime for hours worked beyond scheduled hours.
- Remote work flexibility, allowing you to work from the comfort of your own home.
- Profit sharing opportunities based on company performance and individual contributions.
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**Working Environment:**
Join a company that fosters innovation and sets industry benchmarks. Be part of a supportive team that values your contributions and encourages personal and professional growth.
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**Application Deadline:**
Please submit your application by **October 10, 2024**.
**Equal Opportunity Statement:**
San Miguel Corporation is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other status protected by applicable law. All qualified applicants are encouraged to apply.
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If you are passionate about customer support and ready to make a difference, we want to hear from you!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
