Customer Success Officer - Remote Work

Job Description:

As a Customer Success Officer at Globe Telecom, you will be responsible for ensuring the success and satisfaction of our customers through exceptional service and support. This is a remote work position based in Makati, NCR, PH, and is a part-time role suitable for an experienced professional with at least 4 years of experience at the Associate Level.

Responsibilities:- Proactively engage with customers to understand their needs and provide solutions to enhance their experience- Manage customer accounts, ensuring timely resolution of issues and addressing any concerns or feedback- Collaborate with internal teams to drive product improvements based on customer feedback- Develop and implement strategies to increase customer retention and loyalty- Provide training and support to customers on our products and services- Analyze data and metrics to track customer success and identify areas for improvement

Requirements:- Bachelor's degree in Business Administration, Marketing, or a related field- 4+ years of experience in customer success or a similar role- Dedication to providing exceptional customer service- Reliable and able to work independently in a remote setting- Strong project management skills and ability to lead cross-functional teams- Excellent communication and interpersonal skills- Demonstrated leadership abilities- Proficiency in Microsoft Office and CRM software

Personality Traits:- Dedicated to achieving customer success- Reliable and dependable in meeting deadlines and exceeding expectations

Soft Skills:- Strong project management skills- Effective leadership abilities

Benefits:- Relocation allowance for remote work setup- Company-provided equipment- Free food perks

Working Environment:At Globe Telecom, we cultivate leaders who foster inclusivity and mentorship. You will have the opportunity to work in a collaborative and supportive environment that values diversity and inclusion.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement:Globe Telecom is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.