CUSTOMER SUCCESS OFFICER:
Job Description:
? Overall responsibility of perfect implementation of all client payroll rules
? Stay updated on changing DOLE rules and updating the software accordingly
? Runs payroll for clients.
? Develop Excel back-ups for calculation.
? Automate payroll on the HCMS for all current clients
? Handles existing and new client's data migration.
? Ensure successful On-boarding and Implementation of our Human Capital Management
Software (HCMS) for all Clients
? Work with other teams internally and at client's end to ensure roadblocks are getting resolved
? Define the project plan for each implementation and ensure all timelines are met
? Interact with clients including site visits for implementation and maintain a good rapport
? Ensure timely resolution of all client concerns post implementation
? Promotes client loyalty
? Obtain understanding of client payroll rules and policies during implementation.
? Calibrate with the client on how each rule and policy is to be applied using historical payroll
calculation by the client.
? Highlight any discrepancies in historical calculation to the client.
? Confirm the client rules can be deployed in the software.
? Highlight any customization request by the client.
? Cross check automated payroll with Excel calculations.
? Provide ongoing support to client.
? Such other duties as may be designated or assigned by the Company as may be made known to
you
Qualifications:
? At least 2 years experience as Customer Success Officer in a Software as a Service Company
leading at least 5 Implementation Analyst
? At least 2 years experience in software Implementation
? At least 2 years experience in calculating payroll for multiple clients.
? Knowledge of updated DOLE rules.
? Advance MS Excel Skills.
? Willing to travel for business trips to meet clients
? Strong analytical and planning skills
? Good communication and presentation skill