As a Customer Success Manager at Anytime Fitness Philippines, you will play a crucial role in ensuring the satisfaction and loyalty of our valued customers. Based in our General Santos City, South Cotabato location, this full-time position will see you engaging directly with our members to address their queries, resolve issues, and provide exceptional customer service.
What you'll be doing Proactively reaching out to customers to understand their needs and identify opportunities to enhance their experienceResponding promptly and efficiently to customer inquiries and concerns, providing effective solutionsDeveloping strong relationships with customers and fostering a culture of trust and partnershipIdentifying trends and patterns in customer feedback to inform process improvements and service enhancementsCollaborating cross-functionally to escalate and resolve complex customer issuesMaintaining detailed records of customer interactions and following up on action itemsContributing to the continuous improvement of customer service policies and proceduresWhat we're looking for Proven experience in a customer service or client-facing role, preferably in the fitness industryExcellent communication and interpersonal skills, with the ability to build rapport and empathize with customersStrong problem-solving and critical thinking skills, with the ability to identify and implement effective solutionsProficient in using customer relationship management (CRM) systems and data analysis toolsA passion for providing exceptional customer experiences and a commitment to continuous learning and improvementFluency in both English and Filipino languagesWhat we offer At Anytime Fitness Philippines, we are dedicated to supporting our employees' professional and personal growth. In addition to a competitive salary, we offer a range of benefits, including:
Opportunities for career advancement and skill developmentFlexible work arrangements and a healthy work-life balanceDiscounted gym membership and access to our state-of-the-art facilitiesA dynamic and inclusive company culture that fosters collaboration and innovationAbout us Anytime Fitness Philippines is part of the world's largest and fastest-growing fitness franchise, with over 4,000 gyms globally. Our mission is to empower our members to live a healthier and more active lifestyle, and we strive to create a welcoming and supportive environment for all. As a rapidly growing company, we are committed to investing in our employees and providing them with the resources and opportunities they need to thrive.
If you are passionate about delivering exceptional customer service and contributing to the growth of a dynamic organisation, we encourage you to apply for this exciting opportunity.
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