Customer Service Specialist

The purpose of the role is to make sure the correct requirements and objectives are defined, as a base for valid analysis and proper advice - as well as qualify customer success by detailing implementation based on true requirements fulfilling the objectives. Provides excellent customer satisfaction, customer service and solid knowledge of the projects/accounts handled.

Desired Skills and Experience
· Bachelor's /Associate degree in computer science or any related technology field
· Industry-specific certification in relevant computer languages or software may be required
·Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
· Comfortable working in and assisting others through company help desk software and other remote access desktop programs
· Accept constructive criticism and customer feedback
· Professional written and interpersonal skills are essential when communicating with customers and clients
· Ability to prioritize and manage several milestones and projects efficiently
· Strong communication (verbal /written) and listening skills
· Willing to communicate with client online or onsite
· Customer Service Oriented
· Strong problem solving and organizational skills
· Intellectual curiosity with willingness and desire to learn
· Can work with a team and confident to work independently with minimum supervision
· Respond to customer inquiries and assist in troubleshooting and resolving challenges
.Can work any shift and no fixed rest day
.Can adapt to changes and risk taker
.Very meticulous to details.
.Result oriented and can manage with less supervision