Customer Service Representative (Onsite)

• Attends to client inquiries by phone or thru email regarding new or existing products and services.
• Receives customer requests by phone or thru email.
• Analyzes customer requests and provides necessary information.
• Ensures effective handling of customer complaints and requests.
• Classifies and resolves customer complaints and requests.
• Coordinates with Field Technical Support Section for any technical service related concerns.
• Monitors and provides timely feedback to clients regarding request, query, and complaint.
• Prepares reports on a regular basis for submission to clients' immediate superior and project managers.
• Prepares forms for any terminal related requests.
• Exerts best effort that the Quality Objectives are met; implements and/or carryout quality improvement activities and functions as Customer Service Representative as may be formally and officially defined by the immediate superior or by the executive management.

REQUIREMENTS
• Graduate of academic course/s in the area of ABM or STEM.
• Has acquired an NC in Customer Services is a plus.
• Computer literate in windows-based applications with the ability to learn customer service software applicants.
• With professional verbal and written communications skills.
• Ability to type at least 30 words per minute.