**You will**:
- Provide outstanding customer service and support by resolving telephone inquiries from customers
- Enhance customer relationships and contribute to building customer loyalty through the delivery of accurate and timely information
- Responsible for navigating computer systems to track calls, gather information and effectively resolving the issues or queries which caused the customer to contact us
- Account review prior to making outbound calls to fully understand the customer's situation and gather data and document proper systems per customer requirements
- Responsible for best-demonstrated practices for productivity enhancements
- Other duties as assigned
**What we're looking for**:
- Outstanding spoken English skills are a critical requirement of the role
- Ability to work in a fast paced atmosphere, highly organized and detailed with the ability to keep composure when handling many tasks at once
- Consistently demonstrates the ability to meet or exceed individual goals and objectives
- Fresh graduates are welcome to apply!
- General PC knowledge
- Flexibility to work overtime based on the business need of the department
- Offices are located at:
- SM City Taytay IT Park, Manila East Road 1920 Taytay, Rizal
- 3F Robinsons Cybergate Naga Diversion Road Cor.
Almeda Highway Naga City, Camarines Sur
- 4F SM City San Mateo Gen. Luna Ave. Ampid 1 San Mateo, Rizal
**Call Center Agent Perks**
- Competitive salary and benefits package
- Performance Based incentives and contests
- HMO coverage (medical & dental benefits)
- Paid vacation and sick leaves
- Education Assistance
- Day 1 Life Insurance
- Abundant Growth and Development Opportunities
- Perks (subsidized meals)
- Personal Empowerment, Career Development and Global Exposure
**Salary**: From Php19,800.00 per month
**Benefits**:
- Health insurance
- Life insurance
- On-site parking
- Opportunities for promotion
- Promotion to permanent employee
- Transportation service provided
- Work from home
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Anniversary bonus
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Tips
- Yearly bonus
Ability to commute/relocate:
- Naga City, Camarines Sur: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- English (preferred)