Hi! We're Smartsourcing, looking for a Customer Service Representative who can work with us full-time and on-site!
Where??? Crown 7 Business Centre, Pope John Paul II Ave, Cebu City, Cebu As a Customer Service Representative, we are seeking a proactive and enthusiastic administration and customer service support candidate to assist our client's team with day-to-day support functions.
Some of the things we expect you to do are to: Prompt & Professional Management of all inbound phone calls. Respond within 1.5 hours to all new queries via our internal Customer Relationship management system (Vision Desk). Professionally engage with customers to deliver exceptional & consistent experiences and nurture lasting relationships using a combination of set templates to assist. Accurate management & closure of all Customer Service ticket requests in Vision Desk. System Address Validation of Customer Orders using a combination of system-driven & self-help tools to assist. Provide accurate transport tracking updates to customers via multiple carrier portals. Urgent action on transport requests via multiple communications channels including (Email and/or Access Portal) Precise action & attention to system orders as directed by customers. Provide daily reporting metrics to customers which include order & inventory status. Maintain daily recordings and documentation of issues and resolutions in CRM (mcml Vision Desk) for auditing purposes. We would need you to be or have the following: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) Previous experience in an Administrative or customer-centric role Excellent communication skills, both verbal and written The ability to work effectively within a supportive Team environment Strong organisational skills with attention to detail A positive attitude and willingness to learn as ongoing training and support will be provided Be a part of the Smartsourcing crew ??! Smartsourcing was born with the purpose of changing people's lives. Our goal is not only to make sure businesses grow and succeed but also, that you love where you work and thrive. We recruit, train, and support you and provide great benefits. We take pride in the fact we are an award-winning organisation, hailed as one of the best employers and workplaces in Asia as seen on Great Place to Work and HR Asia.
Here's why we think you'd love working at Smartsourcing… At Smartsourcing, we're all about fostering a positive work environment for you. We're always looking for folks who are unafraid to be their absolute authentic selves because we value diversity and inclusion.
We're proud to be a certified Great Place to Work. We believe that we can expect the best out of you only when you're happy with where you work and what you do. This is why It is so vital for us that you have a healthy work-life balance.
Some of our company perks include: ?? Above-industry salary package ?? Day Shift ?? Fixed weekends off ????? HMO coverage for you and your dependent/s from day one ?? Free lunch every day ? Free coffee every day (latte, americano, or cappuccino) made by our in-house barista ?? Sports wellness clubs including free-diving ??? Subsidized gym membership at Anytime Fitness ?? Travel opportunities to Australia ?? Exclusive discounts in selected restaurants and merchants And so much more!