Location: Eastwood City, Quezon City, Metro Manila
Work Set-up: Work On Site & Shifting Schedule
Job Overview:
As a Customer Support Representative, you will be at the forefront of ensuring customer satisfaction by addressing inquiries, resolving issues, and providing excellent support through multiple communication channels. If you are a customer-centric individual with strong communication skills and the ability to thrive in a fast-paced environment, we invite you to apply and be part of our dynamic team.
Responsibilities:
1. Phone Answering: Handle inbound calls from customers, providing assistance, answering queries, and resolving issues with professionalism and courtesy.
2. Chat Support: Engage with customers through live chat, addressing their concerns, providing information, and ensuring a positive customer experience.
3. Email Support: Respond to customer inquiries and concerns via email, providing detailed and helpful solutions while maintaining a high level of accuracy and professionalism.
4. Issue Resolution: Troubleshoot and resolve customer issues promptly, ensuring a satisfactory resolution and a positive customer experience.
5. Product Knowledge: Stay informed about company products and services to provide accurate information to customers.
6. Documentation: Maintain detailed records of customer interactions, transactions, comments, and complaints for future reference.
7. Collaboration: Work collaboratively with team members and other departments to address customer needs effectively.
Nature of the account: E-commerce/Retail (Blended):
E-commerce is the buying and selling of goods and services over the internet
Ex. Shopee and Lazada, Ebay, and Amazon.
Qualifications:
1. College Level; additional education is a plus, High School or Senior H.S graduate.
2. With at least 1 - 2 years of previous Customer Service Experience (Voice), preferably in a call center environment.
3. Good to excellent communication skills, both written and verbal.
4. Ability to multitask and navigate between phone, chat, and email support seamlessly.
5. Strong problem-solving skills and a customer-centric mindset.
6. Familiarity with customer support software and ticketing systems.
7. Proficiency in Microsoft Office and other relevant computer applications.