Act as primary processing contact and support for customers in the use of Onyx portals
Provide quality deliverables, customer service and maintain good relationship with customers
Generate and deliver customer reports based on defined needs and schedules
Handle manual tasks related to Operations on their respective tools and deliver according to set timelines and KPIs
Perform all account maintenance functions accurately and review of completed work for accuracy.
Multi tasking capability between operational tasks depending on the time of the month