Job Description:
Balikbayad is seeking a Customer Service Assistant to join our team in Antipolo, Calabarzon, PH. As a full-time Associate Level position, the Customer Service Assistant will be responsible for providing exceptional customer service to our clients. The ideal candidate will have at least 2 years of experience in a customer service role and possess the personality traits of resilience and motivation. Additionally, the candidate should have strong soft skills in emotional intelligence and adaptability.
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Resolve customer complaints and issues with empathy and efficiency
- Process orders, returns, and exchanges accurately
- Maintain customer records and update information as needed
- Collaborate with other team members to ensure a seamless customer experience
- Identify opportunities for improvement in customer service processes and procedures
Requirements:
- 2+ years of experience in a customer service role
- Resilient and motivated personality traits
- Strong emotional intelligence and adaptability
- Excellent communication skills, both written and verbal
- Ability to multitask and prioritize in a fast-paced environment
- Proficiency in Microsoft Office and customer service software
- High school diploma or equivalent required, college degree preferred
Benefits:
- Profit sharing
- Joining Bonus
- Travel & spending expenses
Working Environment:
At Balikbayad, we strive to pave the way for diversity and inclusivity, creating a culture of belonging where every team member feels valued and respected. We believe in fostering a supportive and collaborative work environment where everyone has the opportunity to succeed.
Deadline to Apply: September 9, 2024
Equal Opportunity Statement:
Balikbayad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Balikbayad complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
