Customer Care Specialist - Work From Home

Job Description:

ZipMatch, a leading real estate technology company, is seeking a dedicated and customer-focused individual to join our team as a Customer Care Specialist. This is a part-time, work-from-home position based in Makati, NCR, Philippines. As an entry-level position, no prior experience is required, making it an excellent opportunity for those looking to kick-start their career in customer service.

Responsibilities:- Respond promptly to customer inquiries via phone, email, or live chat- Resolve customer complaints and issues in a professional and timely manner- Provide accurate information about our products and services- Maintain a high level of customer satisfaction and retention- Collaborate with other team members to ensure a seamless customer experience- Keep detailed records of customer interactions and transactions

Requirements:- Hardworking and resilient personality traits- Excellent communication skills, both written and verbal- Strong problem-solving abilities- Ability to work independently and in a team environment- Innovative thinking and a customer-centric mindset- Basic knowledge of customer relationship management (CRM) systems- People management skills for handling challenging customer situations

Benefits:- Disability insurance- Paid Time Off (PTO)- Paid sick leave

Working environment:At ZipMatch, we strive for a harmonious workplace where collaboration and respect prevail. We value diversity and inclusion, and we encourage our team members to share their unique perspectives and ideas.

Deadline to apply: June 29, 2024

Equal opportunity statement:ZipMatch is an equal opportunity employer and welcomes applicants from all backgrounds. We do not discriminate based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, genetic information, disability, or veteran status. All qualified candidates will receive consideration for employment without regard to these factors.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.