**Job Title: Customer Care Associate - Work from Home**
**Company: PLDT**
**Location: Antipolo, Calabarzon, PH**
**Job Type: Full-time**
**Seniority Level: Associate Level**
**Years of Experience: 2**
**Deadline to Apply: October 29, 2024**
**Company Overview:**
PLDT is a leading telecommunications and digital services provider in the Philippines, dedicated to delivering high-quality products and services to our customers. We prioritize quality in all aspects of our work, and we believe in empowering our employees by creating a supportive and innovative working environment.
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**Position Overview:**
As a Customer Care Associate at PLDT, you will play a crucial role in enhancing our customers' experience by providing high-quality service and support. This position involves assisting customers with inquiries, troubleshooting issues, and promoting PLDT's products and services. Working from home, you will communicate with customers via various platforms, including phone, chat, and email.
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**Key Responsibilities:**
- **Customer Support:**
- Respond promptly to customer inquiries through multiple channels (telephone, chat, email).
- Provide accurate information regarding PLDT products, services, and billing inquiries.
- Troubleshoot customer issues and propose effective solutions in a timely manner.
- **Product Knowledge and Promotion:**
- Maintain comprehensive knowledge of PLDT's products and services to effectively assist customers.
- Upsell and cross-sell relevant products and services based on customer needs and inquiries.
- **Customer Relationship Management:**
- Build and maintain strong relationships with customers to enhance customer satisfaction and loyalty.
- Follow up with customers as needed to ensure issue resolution and satisfaction.
- **Documentation and Reporting:**
- Document all customer interactions and resolutions in the customer relationship management system accurately and promptly.
- Prepare reports and provide feedback to management on customer trends and feedback.
- **Continuous Improvement:**
- Engage in ongoing training and development to improve service skills and knowledge of products/services.
- Proactively identify areas for improvement in service delivery and suggest innovative solutions to management.
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**Requirements:**
- **Education:**
- Bachelor's degree in any field is preferred but not required.
- **Experience:**
- A minimum of 2 years of experience in a customer service role, preferably in the telecommunications or technology industry.
- **Technical Proficiency:**
- Proficient in using customer service software, computer systems, and Microsoft Office Suite.
- Ability to learn new software and systems quickly.
- **Personality Traits:**
- Reliable: Must demonstrate dependability and the ability to adhere to schedules.
- Driven: Must have a strong commitment to achieving goals and improving customer satisfaction.
- **Soft Skills:**
- Innovation: Ability to think creatively and propose new ideas for enhancing service delivery.
- Strategic Planning: Capability to assess customer needs and make informed recommendations for long-term customer satisfaction.
- **Working Conditions:**
- Must have a dedicated, quiet workspace for remote work with reliable internet access.
- Flexibility to work shifts, including evenings and weekends if necessary.
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**Benefits:**
- Comprehensive medical coverage.
- Employee discounts on PLDT products and services.
- Flexible work-from-home arrangements to support work-life balance.
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**Equal Opportunity Statement:**
PLDT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made based on qualifications, merit, and business needs, without regard to race, sex, age, disability, sexual orientation, gender identity, or any other characteristic protected by law.
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If you are a motivated individual with a passion for customer service and a drive to succeed, we encourage you to apply for the Customer Care Associate position at PLDT. Join our team and contribute to delivering exceptional service to our valued customers!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.