Customer Care Assistant

Job Description:Coins.ph is seeking a dynamic and driven individual to join our team in Davao City as a Customer Care Assistant. As an entry-level position, this role is perfect for someone who is looking to kickstart their career in customer service and wants to grow with a fast-paced and innovative company.

Responsibilities:- Provide excellent customer service through various channels such as phone, email, and chat- Assist customers with inquiries, issues, and requests in a timely and professional manner- Identify and escalate priority issues to the appropriate team members- Work collaboratively with other team members to ensure seamless customer experience- Take ownership of customer concerns and follow through to resolution- Utilize persuasion and creativity to effectively communicate solutions to customers- Keep accurate records of customer interactions and transactions

Requirements:- High school diploma or equivalent- No prior experience required, but a passion for customer service is a must- Strong communication skills both written and verbal- Driven and hardworking personality traits- Ability to think creatively and problem-solve effectively- Willingness to learn and adapt in a fast-paced environment- Ability to work collaboratively with a global team- Proficiency in Filipino and English languages

Equal Opportunity Statement:Coins.ph is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. All qualified individuals are encouraged to apply.

Benefits:- Relocation allowance for qualified candidates- Retirement plan for long-term financial security- Joining bonus for successful onboarding

If you are a motivated individual with a passion for customer care and are looking to join a diverse and inclusive team, apply now to join Coins.ph in Davao City! The deadline to apply is June 22, 2024.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.