Company Overview
Ibex, a leading global provider of business process outsourcing (BPO) services, is seeking talented individuals to join our team in Bohol. With a commitment to excellence and a focus on delivering exceptional customer experiences, Ibex has established itself as a trusted partner for businesses worldwide.
Job Description
We are currently hiring for Non-Voice Account Customer Service Representatives to provide support to our clients' customers via email, chat, and other non-voice channels. The ideal candidate will have excellent communication skills, a strong customer service orientation, and the ability to work in a fast-paced environment.
Responsibilities
Respond to customer inquiries via email, chat, and other non-voice channels in a timely and professional manner.Provide accurate and complete information to customers regarding products, services, and policies.Resolve customer issues and complaints in a timely and satisfactory manner.Escalate complex issues to appropriate team members or supervisors as needed.Maintain a high level of customer satisfaction by providing exceptional service.Meet or exceed performance metrics and quality standards.Adhere to company policies and procedures.
Requirements
Age: Must be at least 18 years old.Education: K12 graduates, College Graduates, Vocational 2-year Course Graduates, or Completed At Least 2-years in College.For High School graduates (Old Curriculum), a minimum of 6 months BPO experience for an International account or 1-year BPO experience for a local account is a must.Proof of Education: Candidates must provide proof of education, Diploma or TOR. If no Diploma or TOR is available, candidates must submit at least 2 school supporting documents such as ID, study load, certificate of registration, etc.Must be willing to work onsite in Tagbilaran City, Bohol
Salary and Benefits
Competitive salary package up to 19,000 PHP per month.10,000 PHP completion bonus upon successful completion of the training program.Allowance for working onsite*Comprehensive HMO coverage for you and your dependentsNon-Taxable Allowance in addition to your basic salaryAttractive Program Incentives based on performanceGroup Life Insurance - your well-being is our priority!30 Service Incentive Leaves (15 days can be converted to cash) TO APPLY:
1. Click APPLY NOW! So that we can process you through over the phone.
2. YOU MAY ALSO VISIT OUR RECRUITMENT CENTER:
- Lower Ground Floor Alta Citta Mall, Tagbilaran City, Bohol | 10AM - 5PM, Monday -Friday (*Please bring 1 Valid ID)
(IF YOU SEE THIS JOB POSTING HERE, PLEASE INDICATE "JOB PORTAL-JOBSLIN" as your SOURCE)
We look forward to meeting you!
*Terms and Conditions Apply