ABOUT US:
Ibex is a leading BPO company dedicated to providing exceptional customer service and solutions to our clients. We are currently seeking a dynamic and customer-focused individual to join our team as a Customer Service Representative for our Retail Account.
JOB DESCRIPTION:
As a Customer Service Representative for our Retail Account, you will be responsible for handling customer inquiries, resolving issues, and providing outstanding support to ensure a positive customer experience. You will interact with customers via phone, email, and chat to address their needs and inquiries related to our retail products and services.
KEY RESPONSIBILITIES: Responding to customer inquiries promptly and professionallyResolving customer issues and complaints in a timely mannerProviding product information, pricing, and assistance with ordersMaintaining accurate records of customer interactions and transactionsCollaborating with internal teams to ensure customer satisfaction REQUIREMENTS: Age: Must be at least 18 years old.Education: K12 graduates, College Graduates, Vocational 2-year Course Graduates, or Completed At Least 2-years in College.For High School graduates (Old Curriculum), a minimum of 6 months BPO experience for an International account or 1-year BPO experience for a local account is a must.Proof of Education: Candidates must provide proof of education upon hire, Diploma or TOR. If no Diploma or TOR is available, candidates must submit at least 2 school supporting documents such as ID, study load, certificate of registration, etc.Must be willing to work onsite in Tagbilaran City, Bohol BENEFITS: 10K Holiday Bonus - Get a head start on your financial goals with this generous bonus.1 Month Free Accommodation & Meals for outside Bohol Hires & 2 Weeks for Bohol Hires - Settle in comfortably and focus on your new job with our complimentary accommodation and free meals.Allowance for working onsite*Comprehensive HMO coverage for you and your dependentsNon-Taxable Allowance in addition to your basic salaryAttractive Program Incentives based on performanceGroup Life Insurance - your well-being is our priority!30 Service Incentive Leaves (15 days can be converted to cash) TO APPLY:
1. Click APPLY NOW! So that we can process you through over the phone.
2. YOU MAY ALSO VISIT OUR RECRUITMENT CENTER:
- Lower Ground Floor Alta Citta Mall, Tagbilaran City, Bohol | 9AM - 7PM, Monday -Friday (*Please bring 1 Valid ID)
We look forward to meeting you!
*Terms and Conditions Apply