Our innovative Australian client has been providing groundbreaking point of sales (POS) solutions to their customers the world over since 2003 out of their head offices in beautiful Brisbane. Do you get satisfaction in applying creative problem-solving skills to get fantastic results for your customers? Lend your enthusiasm and expertise to a role which is ideally suited to ambitious, People focused individuals, like you.
This role is perfect for those who would like to advance their IT abilities within a safe environment.
Do you have...
Strong proficiency in English skills, both written and verbal?
A willingness to develop your professional skills?
Would friends and family describe you as tech-savvy?
The ability to exceed customer expectations?
A working understanding of Zendesk?
A keen eye for detail and strong computer skills?
Ideal candidates will be...Experienced with US and Australian Clients
An effective communicator with as much as three (3) in a similar role at an offshoring company.
Able to steer themselves and won't need a lot of supervision after they finish training.
Able to speak and demonstrate their knowledge of Point of sale software (We will consider other candidates with the right background.)
Willing to take advantage of the flexibility and ease of travel that a Mid shift can offer
Able to accommodate paid overtime
Some of your essential responsibilities...Providing customer support with minimal supervision
Coordinating escalations to the right resources (2nd and 3rd level support)
Demonstrating excellent customer service and delivering professional communications
Troubleshooting, documenting and possibly refining internal processes
Offering appropriate products and enhancements to grow revenue as well as improve the customer experience.
Contribute your thoughts and feedback to help drive meaningful change within the company
Shift:Amendable to schedules 5pm to 4am Monday to Friday and 330pm to 230am if within Saturday and Sunday (two days off per week_Remember, you could be the perfect blend we are looking for and, an exciting opportunity awaits!Salary and compensation competitive above the local market rates
A beautifully outfitted prime office location in Makati with access to top of the line facilities and technologies.
Upon regularisation medical (HMO) and dental coverage for you and your loved ones (or if you prefer access to a mutual fund to help you invest in your future)
20 days paid leave (with up to 5 commutable to cash)
Excellent proximity to clients and the opportunity for you to expand your network and grow your reputation
World-class management support
Who is EMAPTA?EMAPTA is not just another BPO and has put its 10+ years of operation to good use with over 2000+ amazing EMAPTA staff contributing to the success of our businesses every day through their incredible work. Currently positioned 1st among the top 40 BPO companies in the Philippines, EMAPTA is different from most. We have established a world-class high performing business that makes good on its aim to protect the long term employment security of its workforce and ensures peace of mind for everybody involved.
Our human values are a significant factor in our success. We aim to forge strong partnerships not limited to our clients but also our people by connecting them to their ideal job, at their perfect office location with the right compensation and benefits.
Want to find out more?Check out our fantastic reviews online and our company website www.EMAPTA.com (Soon to be updated with a dashing new look and feel!). Don't forget to follow us on Facebook for the latest news, updates, and job postings at our organisation. https://www.facebook.com/emapta/.Referrals? Of course!We have a referral program available! Perhaps you don't feel this opportunity is right for you, but you know somebody who could be a great fit. Let us know - Bonuses are available for anybody you help to place successfully.Job Type: Full-time
Salary: Php28,000.00 /month
Job Type: Full-time
Salary: Php28,000.00 /month
Experience:
Customer Support Representative: 1 year (Preferred)
Education:Senior High School (Preferred)
Language:English (Preferred)
Benefits:Health Insurance
Dental Insurance
Paid Leave
Other
Paternal / Maternal Leave
