Contact Center Supervisor For High End Appliances/35K/Quezon City

Oversee daily handling of inbound calls, e-mails, live chat, social media, and the other inbound customer channels; and execution of outbound tasks which include dispatch verification, satisfaction survey, and other forms of customer verification.Continuous improvement on both inbound and outbound flow in response to business situations and customer feedback.Ensure resources including staffing, training, and technology, are in place to achieve operational requirements according to
management direction and customer behavior.
• Design and conduct regular performance evaluations for agents, offering constructive feedback, and implementing
development plans.
Analyze customer feedback and work with the corresponding responsible team to ensure all concerns are closed.Collaborate with other departments to resolve complex customer issues.Conduct regular performance evaluations for agents' satisfactory survey, and work order verification.Manage escalations, VIP customers, DTI complaints, and the like.Oversee projects concerning customer touchpoints for aftersales.Key Indices: Service Level and Answer Rate, 24 Hour Handling, and the like Qualifications: Graduate of Bachelor's Degree in any courseHas 5 years of work experience as Customer Service SupervisorTeam player and with a good personalityWilling to work 100% on-site in Bagumbayan, Quezon City from 9am to 6pm, Monday to Friday.