Collections Officer

We are seeking a dedicated and detail-oriented Collections Officer to join our team. The Collections Officer will be responsible for managing and collecting outstanding accounts receivable from clients and customers. This role requires excellent communication skills, a proactive approach, and the ability to handle difficult situations professionally.
Account Management: Monitor assigned accounts to identify outstanding debts and follow up on overdue payments.Customer Communication: Contact customers via phone, email, and letters to remind them of outstanding invoices and negotiate payment plans if necessary.Payment Processing: Record and process incoming payments, ensuring accurate and timely updating of account information.Dispute Resolution: Address and resolve any discrepancies or disputes related to billing and payments.Record Keeping: Maintain accurate records of all collection activities and transactions, including communications with customers.Reporting: Prepare and present regular reports on the status of collections and outstanding accounts to management.Compliance: Ensure all collection activities comply with relevant laws and regulations, as well as company policies.
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