**Job Title: Client Support Representative - Work from Home**
**Company: Megaworld Corporation**
**Location: Cebu, Central Visayas, PH**
**Job Type: Part-Time**
**Seniority: Associate Level**
**Years of Experience: 4**
**Deadline to Apply: ******** **
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**About Megaworld Corporation:**
At Megaworld Corporation, we believe in the power of innovation and community development. As a leading property developer in the Philippines, we are committed to creating integrated lifestyle communities that enhance the quality of life. Our client support team plays a crucial role in maintaining the exceptional service standards our clients expect. Join us and be a part of our mission to shape a better future!
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**Position Overview:**
We are looking for a dedicated Client Support Representative to join our team remotely. This part-time role will responsibly address client inquiries, resolve issues, and provide exceptional customer service to ensure a positive client experience. The ideal candidate will have a strong background in client support, excellent communication skills, and a commitment to excellence.
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**Key Responsibilities:**
1. **Client Interaction:**
- Serve as the first point of contact for clients requiring assistance via phone, email, or chat.
- Clearly understand and assess client needs, providing effective solutions in a timely manner.
2. **Problem Resolution:**
- Investigate and troubleshoot client issues to bring about effective resolutions or escalate issues to appropriate departments.
- Document client interactions, maintain accurate records of inquiries and resolutions, and track patterns to identify areas for improvement.
3. **Communication:**
- Communicate proactively and clearly with clients regarding updates, service changes, and any other relevant information.
- Collaborate effectively with internal teams, ensuring that client feedback is shared and received positively.
4. **Training and Development:**
- Participate in ongoing training sessions to stay updated on product offerings, policies, and best practices in customer service.
- Contribute to the development of training materials and resources for new team members.
5. **Feedback Contribution:**
- Gather client feedback and insights to help improve products and services.
- Engage in regular meetings and discussions with team members to share experiences and strategies for effective client support.
6. **Performance Tracking:**
- Meet and exceed performance goals, including response time, resolution time, and customer satisfaction scores.
- Participate in periodic performance evaluations to refine skills and enhance effectiveness.
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**Requirements:**
- **Education and Experience:**
- Minimum of 4 years of experience in a client support or customer service role, preferably in a remote environment.
- Bachelor's degree in any related field or equivalent experience.
- **Technical Skills:**
- Proficient in using customer service platforms, CRM tools, and basic office productivity software (e.g., Word, Excel).
- Familiarity with virtual communication tools and remote work technologies.
- **Personal Attributes:**
- Reliable and hardworking, demonstrating a strong work ethic and accountability.
- Cooperative in team settings, fostering a collaborative atmosphere.
- **Soft Skills:**
- Excellent planning and organizational skills, with the ability to manage multiple tasks effectively.
- Strong written and verbal communication skills, with attention to detail in all interactions.
- **Additional Requirements:**
- Availability to work flexible hours, including evenings and weekends as needed.
- A dedicated home office space with a stable internet connection.
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**Benefits:**
- Competitive compensation and a flexible work schedule.
- Relocation allowance for candidates who require accommodation.
- Vision insurance to support your health and well-being.
- Company-provided equipment to ensure you have everything you need to succeed.
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**Working Environment:**
Join us in an innovative work environment where technology is harnessed to drive efficiency. At Megaworld Corporation, we encourage a culture of continuous improvement and celebrate teamwork to provide superior service to our clients.
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**Equal Opportunity Statement:**
Megaworld Corporation is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants regardless of race, gender, age, sexual orientation, religion, disability, or any other characteristic will be considered for employment.
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**To Apply:**
Interested candidates are invited to submit their resume and cover letter before the deadline of October 10, 2024. Join us at Megaworld Corporation and contribute to building thriving communities!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
