**Job Title:** Client Service Associate - Remote Work
**Company:** Megaworld Corporation
**Location:** Cebu, Central Visayas, PH
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 0
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### **Job Description:**
Megaworld Corporation is seeking a passionate and resourceful Client Service Associate to join our dynamic team in a remote capacity. As a part-time entry-level position, this role offers an exciting opportunity for individuals looking to start their careers in client management within a leading real estate company. You will play a vital role in delivering exceptional customer service and support, ensuring that our clients receive the highest quality of experience during their interactions with us.
### **Key Responsibilities:**
- **Client Interaction:**
- Serve as the first point of contact for clients, answering inquiries through phone, email, or chat in a timely and professional manner.
- Actively listen and engage with clients to understand their needs and expectations, providing relevant information and answer any questions regarding our services.
- Build and maintain strong relationships with clients to enhance customer satisfaction and retention.
- **Problem Resolution:**
- Identify client concerns and work collaboratively with internal teams to provide swift resolutions to issues.
- Follow up with clients after resolving their concerns to ensure satisfaction and gather feedback for continuous improvement.
- **Administrative Support:**
- Assist in managing client records and maintaining accurate data in our client management system.
- Prepare and send client correspondence, documents, or other required materials efficiently.
- **Team Collaboration:**
- Work closely with colleagues to share knowledge and best practices, contributing to a supportive team environment.
- Participate in team meetings and training sessions aimed at improving service delivery and personal development.
- **Innovation and Improvement:**
- Contribute ideas for improving client service processes and enhancing overall customer experience.
- Stay updated with company policies, services, and industry trends to provide informed responses to client inquiries.
### **Requirements:**
- **Education & Experience:**
- High school diploma or equivalent; a degree in business, communications, or a related field is a plus (but not required).
- Previous experience in customer service or a related field is preferred but not mandatory.
- **Personality Traits:**
- Passionate about customer service and possessing a genuine interest in helping clients.
- Resourceful and proactive in identifying solutions and overcoming challenges.
- **Soft Skills:**
- Strong people management skills, with a focus on empathy and active listening.
- Innovative thinker with the capability to contribute creative solutions that enhance client satisfaction.
- **Technical Skills:**
- Familiarity with customer management software is a plus, although training will be provided.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and strong written and verbal communication skills.
### **Benefits:**
- Travel & spending expenses reimbursed for client-related activities.
- Exciting travel opportunities to meet clients and engage in corporate events.
- Provision of company equipment necessary to perform your role effectively.
### **Working Environment:**
At Megaworld Corporation, we cultivate an environment that promotes a sense of ownership and responsibility at every level of our organization. We encourage our team members to take initiative and participate actively in their roles, fostering a culture of collaboration and mutual support.
### **Application Deadline:**
Please submit your application by **October 10, 2024**.
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### **Equal Opportunity Statement:**
Megaworld Corporation is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
We look forward to welcoming passionate individuals who are ready to grow and make an impact with us!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
