Chargeback Officer (Credit Cards)

Here at Metrobank, we don't simply hire employees - we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development.
With Metrobank, a meaningful life is within your reach!
Job Summary:The jobholder will act as a process lead and is responsible for identifying opportunities for improvements of various chargeback processes, as well as creating and updating of the applicable policies, processes, and manuals. The jobholder will also act as line trainer assigned to review impacts of card scheme compliance updates related to chargeback and ensure timely cascade to the team through training. He/she is also responsible for providing onboarding and chargeback trainings to new hires, cross-trainees, and other internal business partners.
Qualifications:Bachelor's degree holder and preferably graduate of any business courseWith good oral communication skillsHas at least three (3) years of work-related experience in end-to-end chargeback resolution processProficient in the following Microsoft applications: Word, Excel, and PowerPointAbility to handle complex and sensitive inquiries/complaints and provide timely and accurate feedback to customersExperience in chargeback or dispute resolution from a financial institution is an advantageOther Details:Rank: Junior Officer
Unit: Consumer Business Sector – Credit Operations Group

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