Call Center/ Pbo

This is your opportunity to set your company apart from competing job listings and sell yourself to job seekers before you get into the call center duties and responsibilities.

Call Center Agent Job Responsibilities:

Obtains client information by answering telephone calls; interviewing clients; verifying information.
Determines eligibility by comparing client information to requirements.
Establishes policies by entering client information; confirming pricing.
Informs clients by explaining procedures; answering questions; providing information.
Maintains communication equipment by reporting problems.
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
Updates job knowledge by studying new product descriptions; participating in educational opportunities.
Accomplishes sales and organization mission by completing related results as needed.
[Work Hours & Benefits] Here is where you can include working hours and benefits, another chance to sell potential applicants on things like overtime or seasonal availability. Don't forget to highlight benefits that set your business apart, like paid vacation time or family leave, commuting credits, or childcare reimbursements.

Call Center Agent Skills / Qualifications:

Verbal communication
Phone skills
Listening
Data entry skills
People skills
Informing
Customer focus
Customer service
Attention to detail
Professionalism
Multi-tasking
Education, Experience, and Licensing Requirements:

University/college degree is an asset.
Previous customer service experience, especially in particular industry, preferred.