Business Procedure Writer 2

About Enterprise Global Services
Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Operations, Risk Services and Knowledge Services. EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our International Careers website.
About the Role
The Business Procedure Writer partners with LOB subject matter experts to understand business needs as it relates to procedures. Drafts and/or updates moderate to highly complex business procedures. Ensures procedures are compliant with Wells Fargo branding. Responsible for obtaining appropriate approvals from management and governance teams (ORM, RECOR, Legal) and may include facilitating certification process. Reviews changes to business operations for potential impact to other operations/procedures. Follows established guidelines for organization and design of work. Reviews regulatory changes or partners with regulatory change agents to proactively identify required updates. May maintain document library/manual/repository. May update tables in appropriate systems and/or create basic process maps. May participate in establishing documentation guidelines. May participate in procedure audits. Manages procedure timeline and pipeline. Provides guidance to less experienced procedure writers.
Responsibilities
Author/content owner support
Edit Retail content in compliance with WF Style Guides and internal processes to prepare content for publishing

Support of Retail content maintenance models (assist content owners/authors by managing the system aspects of updates)

Validate content ready for publishing/has been approved

Partner with content owners to support compliance in preparing content for certification cycles

Establish strong partnerships with authors to influence decisions affecting grammar/edits

Create and provide monthly report of author-initiated topics added, removed, or changed

Migration support:
Assist in gathering content inventory and conducting content analysis

Complete QA checks on content

Manually enter approved content into Component Content Management Platform (CCMP) using prescribed models

Complete various tasks associated with progressing content through established workflows until it is approved and ready for publishing (Ie/ applying metadata, building publications, reviews and QA checks)

Create and provide monthly report of author-initiated topics added, removed, or changed

Support and/or collect data for reporting

Business Acceptance testing