Business Analyst

Key Responsibilities: Analyze existing business processes, workflows, and operations within the Program. Identify process bottlenecks, inefficiencies, and areas for improvement. Work closely with process owners to understand their requirements and pain points. Collect, organize, and analyze data related to process performance, quality, and key performance indicators (KPIs). Generate reports and insights from data analysis to drive decision-making. Collaborate with clients and internal stakeholders to gather and document business requirements. Translate business needs into clear and actionable requirements for process improvement. Propose and design process improvements and optimizations to meet client and company objectives. Develop detailed process documentation, including flowcharts and Standard Operating Procedures (SOPs). Manage and oversee the implementation of process improvements and changes. Monitor project timelines and ensure that milestones are met. Qualifications: Bachelor's degree in any related field. Advance excel skills (macros, automation etc). Proficient in Tableau and six sigma methodology. Proven experience as a Business Analyst in a BPO or related industry. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Proficiency in data analysis tools and software. Project management skills and experience. Knowledge of BPO processes and outsourcing industry trends Work Location: Legazpi, BIcol