Company Profile:
This corporation leads the world in outsourcing, consulting, and technology. It was founded in 1989 and has 22 delivery centers across the nation, they employ 400,000 people worldwide and handle business in the areas of marketing, procurement, supply chain, learning, human resources, finance, accounting, insurance, and healthcare. They consistently push the envelope through innovation. Among their more specialized products are Cloud Services, Security, and Enterprise Architecture.
Position: BPO Training and Development Associate Manager
Industry: BPO Company
Location: Quezon City
Salary: Php 70,000 - Php 75,000
Work Schedule: Mid Shift
Work set up: Work Onsite
Benefits: Health Insurance (HMO) & Life Insurance coverage from day 1 of employmentExpanded maternity leave up to 120 days*Expanded paternity leave up to 30 days*Employee Stock Purchase PlanLoyalty and Christmas GiftInclusion and Diversity BenefitsNight DifferentialAllowancesCar and Housing PlanCompany-sponsored trainings, upskilling, and certificationFlexible Working ArrangementsHealthy and Encouraging Work Environment JOB REQUIREMENTS: Bachelor's degree holderWith at least 7 years of work experience in years of experience in Training and DevelopmentWith at least 2 years of work experience in Contact Center or BPO industry experience5 years of experience in managerial role.Amenable to work onsite JOB RESPONSIBILITIES: To performance trends and training needs analysis to help the project improve performance or manage performance outliers through training or coaching intervention programs.To implement the review, design/development (when necessary) and assessment of training curriculum, content/learning materials, approach/methodology and performance evaluation process. ReportingTo generates, reviews, and distributes required training reports such as training trends and activity reports to Operation Leads and/or ClientsTo maintains collection and tracking of relevant Training dataTo assists with team-specific reporting activities, including productivity reports, end of shift reports, and other operations-related reports all pertaining to trainees' performance RECRUITMENT PROCESS: (ONLINE) Initial InterviewFinal InterviewJob Offer