Position's General Duties and Tasks In these roles you will be responsible for: Provides front-line supervision to an operational, production, sales, service or administrative team of 2 or more employees. Supervised team typically responsible for high number of transactions or processes.Assigns work to direct reportsRecommends and takes action on hiring, firing, promotions, and disciplinary actionsSupervises team ensuring highest quality of service is provided to clientsMonitors performance of team and reports results and issues to higher-level leadershipAssists team with escalated client or account issues. Manages the hiring, staffing and maintaining of a diverse and effective workforce. Responsible for career development / planning, performance and pay discussions of team members. Interacts with clients and internal departments to resolve issues. Leads staff to complete assignments using established guidelines, policies and procedures. Demonstrates professional courtesy and represents the company in a positive manner in all areas of internal and external communications. Responsible for appropriate record keeping, required reports, and ensuring related administrative functions are correct and maintained. Compiles and analyzes data to identify trends for root cause analysis.Requirements for this role include: High school Diploma or equivalent.Undergraduate degree or some college coursework preferred. 5+ year experience in customer service.5+ years of experience that required a knowledge of healthcare insurance policy concepts.5+ year of experience in a professional/office related role that required you to communicate (oral/written) effectively with internal team members and external customers.5+ years of experience using a computer with Windows PC applications. Strong analytical / problem solving skills.Solid communication skills. Demonstrated client service skills and leadership capabilities. Knowledge, understanding and application of project management principles and methodologiesSolid analytical / problem solving skills. Demonstrated budgeting, business financial and P&L skills.Required schedule availability for this position is Monday-Friday (08:00am to 08:00pm EST) and Saturday (08:00am to 12:00pm EST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend's basis business requirement.