Everyone loves to consume quality beverages, but not everyone is fond of serving them. Isnt that right?
Help us prove them wrong by becoming the new Order-Processing Representative for our leading liquor supplier client in UAE! In the role, you will address omnichannel requests by customers seeking clear information on our clients products and services. You will be the point of contact for accurately processing individual and batch orders. You will also have the chance to handle marketing tasks if its part of your career bucket list. Connect with us today and help our customers quench their thirst!
How You Spend Your Eight Hours Receive inbound requests via omnichannel (e.g., chat, email, and voice)Ensure accurate responses to customers' and partners' product and service inquiriesProcess individual and batch orders and issue credit memosWork closely with the client to create a database of commonly asked questionsPromote, upsell, and provide the highest level of process nuances and customer satisfaction in every chat, SMS, and voice interactionWork directly with the clients contact person under our management teams supervisionEnsure all IT systems meet the guidelines when accessing the clients e-commerce platform and direct resourcesCreate a global team environment that allows a feedback loop for growth and opportunities (e.g., integrating cloud-based systems such as Zendesk, Salesforce, Slack, and other channels)Run social media posts and hashtags according to the marketing plan if necessaryProvide basic admin tasks when inbound requests allow idle time between interactions (e.g., assisting in social media posts, online research, outbound calls, and other entry-level work)Cross-train to learn the entire teams rolesPerform other job-related duties as assigned within your scope of practice What You Must PossessTwo years of customer service and BPO experienceExperience working with e-commerce processes (highly preferred)Effective oral and written communication in English and FilipinoAdvanced proficiency in using ExcelStrong problem-solving and organizational skillsExcellent time managementSuperior multitaskingFlexibility and adaptabilitySelf-motivated and independent attitudeAbility to learn fastAttention to detailAbility to collaborate effectively with different departments and colleagues