Location: Manila, PhilippinesSummary of the Position:
Key Responsibilities include but are not limited to:
• Management of customer billing function for Genesys, including review of invoices generated prior to being sent to customer/partners
• Proactively interact with resources in finance, legal, sales, and services to ensure accurate processing and invoicing of sales orders for annual maintenance renewal, professional services, education, cloud and other invoices type for assigned accounts.
• Set up and maintain comprehensive and accurate billing records, including current customer information. Ensure that all records are updated in appropriate internal systems.
• Bill transactions on a timely basis and within month/quarter/year end deadlines.
• Research and solve license management issues including software product upgrades and trial/evaluation licensing.
• Ensuring that our templates comply with country specific requirements and where necessary, working with the IT team to update these templates
• Handle all customer correspondence in relation to invoicing
• Maintenance of Customer master data in relation to invoice recipient details
• Work collaboratively with AR/Collections team and order to cash manager to provide analysis of invoices issued to customers against credit limits and prepare credit hold reports.
• Understand and continually review business processes for improvement.
• Partner with the business through a service oriented culture and value-add attitude
• Financial compliance and own Month End Closing process for the region to ensure accurate financial results for the region.
• Continuous improvement of business/planning processed through
• Increased and continuous communication
• Utilize templates to increase accuracy of forecasts
• Review strength and weakness of previous cycle
• Prioritize improvements based on planning cycle
• Generate third party licensing.
• Utilize ServiceNow ticketing system to track resolution of team issues
• In order to meet month end, quarter end and year-end deadlines, working overtime, weekends and holidays may be required in order to meet these deadlines.
• Create/Implement additional control procedures for ASC 606 (Namely around completeness of Data coming from Netsuite, SFDC and PureProject to RevPro)
• Billing to Platform data reconciliation for PureCloud: Create process and necessary reports to enable this to be a sustainable monthly close task
• Reconciliations and Quality control – Recon of Telco data with Ops Team; Reconciliation of billed vs contractual
• Monitor Salesforce and NetSuite queues to ensure consistent workflow
• Assist with internal audits
• Document all recurring procedures to ensure that this function could be effectively handed over to a replacement or back up (temporarily or permanently)
• Build strong and effective working relationships with external / internal customers and WW within Finance Team to ensure coordinated management of Accounts Receivable
• Identify and initiate process improvements
• Maintain an effective filing system for all physical & soft correspondence & records pertaining to the role
• Other adhoc projects and duties as required
