JOB DESCRIPTION
Job Description
Zendesk is seeking an Associate Marketing Reporting Analyst to join the Growth Marketing team. You’ll be joining a motley crew of data nerds, hungry foodies, soccer players, and an improv champ. We are data driven marketers, so every major decision starts with data analysis to identify opportunity areas and to measure our efforts. You’ll be diving into a wide scope of sales, marketing, and product data to help us make the right decisions and achieve our ambitious goals.
Who we’re looking for:
You’re a natural problem solver and love the challenge of reporting and analyzing trends in key performance metrics. You love crafting and building dashboards and tools that empower the people around you. You’re a team player, a fun fact sharer, looking to inspire and be inspired, not seeing sole credit for wins and able to support others selflessly. You are an eager learner and data digger who actually enjoys a challenge and sees it as an opportunity. Unafraid to admit failure and always eager to find solutions, you are resourceful, self-motivated to learn and unafraid to ask questions in order to grow.
Responsibilities:
Join forces with our analysts to inspire and empower Growth Marketing to leverage data to measure and prove success
Generate weekly KPI reports to support key stakeholders and business decision making processes
Be the first responders for all marketing ad hoc requests and identify and communicate insights
Create tools to actively monitor data trends and communicate issues, opportunities, and outcomes to senior leadership
Proactively educate, train, and empower the marketing organization on all marketing KPIs, dashboards, and definitions
Build and maintain reports and/or dashboards that provide visibility into business performance
Drive change and improvement through continuous feedback and exposure to marketing dashboards and tools
Be rigorous about monitoring KPIs related to Go-To Market performance and don’t hesitate to point out new trends or flag potential issues
Desired Skills and Experience:
1 to 3 years relevant experience
Working knowledge of SQL and data warehouses (e.g. BigQuery, MySQL)
Familiarity with datasets, databases, data visualization, and Excel formulas and pivot tables
Advanced proficiency in Google Docs, Sheets, and Slides and or MS Office applications. Strong analytical and problem solving skills
Must be a detail-minded, analytical, deadline-oriented self-starter who has the ability to work under pressure and meet tight deadlines.
Requires well-developed communication, organizational and interpersonal skills and the ability to work with a variety of people at all levels
Previous knowledge of an association management system or CRM (ideally Salesforce-based), or other similar systems and the related reporting tools a plus
Familiarity with marketing funnel reporting and industry KPIs, such as website sessions, MQLs, pipeline, and MRR a plus
Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.
More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.
Interested in knowing what we do in the community? Check out theZendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to fosterdiversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.
By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk'sCandidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.
Zendesk
builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers.
Zendesk
products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.
More than 100,000 paid customer accounts in over 150 countries and territories use
Zendesk
products. Based in San Francisco,
Zendesk
has operations in the United States, Europe, Asia, Australia, and South America.
Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to fosterdiversity & inclusionin the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.
Zendesk
builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers.
Zendesk
products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.
More than 150,000 paid customer accounts in over 150 countries and territories use
Zendesk
products. Based in San Francisco,
Zendesk
has operations in the United States, Europe, Asia, Australia, and South America.
Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to fosterdiversity & inclusionin the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.
