The Area Manager (AM) is responsible for the people development and operations of a company-owned market comprised of eight (8) to ten (10) restaurants. Above all, their leadership and coaching drives excellent operations and profitability through active coaching and development of restaurant teams and culture.
ROLE & RESPONSIBILITIES Restaurant Visits
The strongest component of the AM role is to spend quality time in the restaurant developing and coaching the team shoulder-to-shoulder. The AM consistently strives to build the capabilities of the team. Establishing Plans and Monitoring Progress
The AM formulates annual operating plans per restaurant to be reviewed and modified regularly to ensure annual objectives are met. The AM analyses patterns, develops priority plans for each restaurant based on the trends, and works shoulder-to-shoulder with the Restaurant Manager and the restaurant team to implement the priority plan. Progress is monitored through weekly coaching sessions with the Operations Manager/Director and other leadership teams within the market. Goals are set for the restaurant based on the priority plan and shoulder-to-shoulder interaction. Operations Excellence
The AM ensures strong execution of the company's key platforms (Brand Standards and Food Safety). The AM's role is to add structure, discipline, and process into the day-to-day activities of the restaurant that will support the flawless execution of the TH systems and standards. Profit and Loss Management
The AM manages the area P&L and ensures that the proper systems are in place as it relates to Cost of Goods Sold (COGS), inventory controls, labor management, and operating expenses. The AM measures, tracks, and develops plans against the Scorecard and P&L performance. Other Key Responsibilities: Manage and Lead Restaurant Management Teams:
Utilize communications processes to ensure teams are aware of organizational strategies, company and restaurant goals and expectations, and TH performance standards. Counsel and develop RMs in the execution of company standards. Assist in the development of and monitor and evaluate the achievement against performance and development plans. Coach and counsel RMs regarding career interests, strengths and weaknesses, and career progression. Assist in the training of and coordination of training for restaurant management. Monitor/Manage Restaurants' Financial Performance:
Analyses and report weekly on controllable, sales and profits to ensure accurate and timely financial tracking. Track variances and analyses financial performance on an ongoing basis to identify potential problems in meeting financial goals. Consult with restaurant management, OM/OD, and controllers on issues and problems reflected in financials and problems affecting profitability. Ensure execution of operating standards that optimize return on assets and increases sales and improves profits, achieve 4-wall EBITDA. Restaurant Operations Consultation and Trouble Shooting:
Work with restaurant managers in overcoming obstacles to effective operations. Conduct restaurant visitations and conduct shoulder-to-shoulder coaching sessions. Reinforce and follow-up on established strategies, action plans, and operational issues. Work with restaurant management team to deal with tough Guest problems and ensure Guest complaints are resolved in the correct manner and with a sense of urgency. Ensure all restaurants operate at an excellent level with emphasis on guest service while adhering to all health and safety company standards and procedures. Self-Development:
Stay abreast of industry changes. Set and achieve goals against development plan. Build team-related and leadership skills. Participate in seminars/workshop, training offered at TH meetings and other functions. Participate in special projects. Educational Background: · Preferably Bachelor's degree in Business/Hospitality
Work Experience: · 5 years as Restaurant Manager
Skills & Other Qualifications: · Strong business acumen and a drive for results
· Demonstrated leadership and development skills with excellent performance standards with a Tim Hortons Restaurant or a comparable work record, preferably in a restaurant or in the retail/hospitality industry
· Strong interpersonal skills with the ability to influence stakeholders at higher levels internally and externally to impact significant business outcomes
· Able to work under pressure and thrive in a fast-paced environment
· Strong math and Windows-based computer literacy (Microsoft Office Suites (Excel, Word, Powerpoint, etc.)
· Pro-active and willing to do what is required to get the job done
· English language proficiency that enables speech expression clarity and proficient reading and verbal comprehension
Job Type: Full-time
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