Application Tech Support Practitioner

Responsibilities:

• Develop new reports as required and maintain existing reports for Service Desk and TEM.
• Implement data collection systems and other strategies that optimize statistical efficiency and data quality
• Acquire data from primary or secondary data sources and maintain data governance processes.
• Identify, analyze, and interpret trends or patterns relating to key performance indicators in complex data sets.
• Identify anomalies in various data sources.
• Visualize digital analytics to showcase meaningful data drive insights using BI Tools.
• Determine opportunities for automation using different technologies.
• Develop ad hoc analysis or reports and communicate insights to business teams.
• Other related duties as assigned.
Working Conditions
• May be assigned to any Accenture Philippine Delivery Centers depending on the project location and business needs once RTO is implemented
• Must adhere to the assigned work shift schedule and hours and may be required to render additional hours, as necessary.
• Work shift schedule may change from time to time
• Will be required to complete the Microsoft Data Analyst (PowerBI) Online Training and pass the Certification within 6 months upon hire.

Basic Qualification:

• Must possess strong quantitative, analytical and technical aptitude skills.
• Must possess the ability to effectively, accurately and concisely convey thoughts and concepts, and provide information to all organization customers.
• At least 2 years of related reporting and data analytics experience.
• Strong passion for business and industry research including data-driven research.
• Must have a working knowledge or experience in Microsoft Power BI, MS Access and MS Excel
• Advance knowledge in MS SharePoint, MS PowerApps, MS Access, VBA Excel Macros, and SQL an advantage.