**Job Title:** Account Support Specialist - Work from Home
**Company:** Humble Sustainability
**Location:** Cebu, Central Visayas, PH
**Job Type:** Part-time
**Seniority Level:** Associate Level
**Years of Experience:** 2
### Job Description
Humble Sustainability is seeking a dedicated and hardworking Account Support Specialist to join our remote team. As an integral part of our organization, you will play a crucial role in delivering exceptional support to our clients, ensuring their needs are met and their inquiries are resolved efficiently. This position is ideal for individuals who thrive in a collaborative, fast-paced environment and have a keen interest in sustainable practices.
### Key Responsibilities
- **Client Interaction:**
- Serve as the primary contact for clients, responding to inquiries via phone, email, and chat in a timely and professional manner.
- Establish and maintain strong relationships with clients to ensure satisfaction and foster long-term partnerships.
- **Account Management:**
- Assist with onboarding new clients, providing them with the necessary resources and support for a smooth transition.
- Monitor client accounts to ensure ongoing compliance with our policies and procedures, addressing any issues proactively.
- **Problem Resolution:**
- Research and resolve client issues, complaints, and concerns, employing critical thinking and resourcefulness to find solutions that meet their needs.
- Collaborate with internal teams to escalate and facilitate resolutions for complex issues.
- **Reporting and Documentation:**
- Maintain detailed records of client interactions, feedback, and inquiries in our CRM system to ensure accurate tracking and reporting.
- Prepare client reports and summaries, sharing updates and insights with both clients and management as required.
- **Adaptation and Improvement:**
- Identify opportunities for process improvements to enhance the client support experience.
- Stay informed about industry trends and best practices in client support and account management, recommending changes as appropriate.
- **Presentation Skills:**
- Assist in the creation of presentations for client meetings and internal training sessions, showcasing best practices and innovative approaches in account management.
### Requirements
- **Education:** Bachelor's degree in Business Administration, Communications, or a relevant field preferred.
- **Experience:** Minimum of 2 years of experience in client support or account management, preferably in a sustainability-focused organization.
- **Personality Traits:**
- Dedicated: Committed to delivering high-quality service and going the extra mile for clients.
- Hardworking: Demonstrated willingness to put in the effort required to meet deadlines and exceed expectations.
- **Soft Skills:**
- Adaptability: Ability to adjust to changing priorities and work effectively in a dynamic environment.
- Presentation: Strong verbal and written communication skills, with the capability to articulate ideas clearly in front of an audience.
### Benefits
- **Accommodation:** Free accommodation provided for eligible employees.
- **Relocation Allowance:** Financial assistance available for those relocating to join our team.
- **Visa Sponsorship:** Support for visa sponsorship to facilitate your employment with us.
### Working Environment
At Humble Sustainability, we promote a healthy work-life balance and prioritize employee well-being. Our team members enjoy a supportive remote-work environment where personal and professional growth is fostered through continuous learning and collaboration.
### Application Deadline
Interested candidates should submit their applications by **October 10, 2024.**
### Equal Opportunity Statement
Humble Sustainability is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all backgrounds and experiences, and we encourage those from underrepresented groups to apply.
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Join us at Humble Sustainability to make a positive impact while growing your career in a respectful and dynamic workplace!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
