Account Manager (Client Success Manager)

Responsible for maintaining and strengthening relationships with clients assigned to him/ her through consistent customer contact.
- Regularly updates clients on account status and other immediate concerns that arise during the campaign.
- Minimizes client attrition by renewing service contracts.
- Identifies potential client concerns and proactively resolves them.
- Upsell clients on other products and services offered by the company
- Makes sure that the client's quota and needs are met within the specified time frame agreed upon in the contract
- Responsible for keeping the production leader updated with any changes or feedback coming from the client.
- Reports directly to the Group Leader.
In the absence of a group leader, reports directly to the CEO.
- Other tasks that are assigned by the supervisor or CEO

Qualifications:

- Experience of at least three (3) years as a Supervisor or Manager for a company in a related field.
- Possesses a Bachelor's degree in any field.
- Excellent communications skills.
- Amenable to work in an office-based setup.
- Sales/Marketing experience is a plus but not required!
**Job Types**: Full-time, Permanent

**Salary**: Up to Php40,000.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
- Staff meals provided
- Transportation service provided

Schedule:

- 8 hour shift
- Evening shift
- Monday to Friday
- Night shift

Supplemental Pay:

- Commission pay
- Overtime pay
- Performance bonus

COVID-19 considerations:
The Company, as part of the community, has been doing its part in providing everyone with a safe working environment which includes disinfection, provision of barriers, masks and vitamins to mention a few.
**Education**:

- Bachelor's (preferred)

**Experience**:

- Account Management: 1 year (preferred)

**Language**:

- English (preferred)